Privacy Policy

Terms & Conditions

Welcome to our website. If you (the ‘user’) continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy (including our use of cookies) govern Hand & Eye Studio’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Website access

It is not necessary to register with us in order to use this Website.

All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website down-time, but we shall not be obliged to provide such notice.


Use of Website

This Website may be used for your own private purposes and in accordance with these terms of use.

All website content belongs to Hand & Eye, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such content is protected by copyright and other intellectual property rights.

You may print and download material from this Website only for your own personal use. You must not otherwise copy, modify, reproduce or distribute our Website content without our prior written consent.

You may not use the Website in any way which: causes, or may cause, damage to the Website; interferes with any other person’s use of the Website; in any way which is unlawful, illegal, abusive or objectionable.

For information on what happens with the information that you provide to us on this website (ie during the purchase process) please see our privacy policy.


Links to and from other websites

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this Website in breach of the above clauses, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.



Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate and/or up to date.

We give no warranty that the service will be free of defects or faults and we provide no warranties of fitness for purpose, accuracy, compatibility or quality.

We take reasonable steps to ensure that the Website is secure and free of errors, virus and malware but give no warranty in that regard.

Hand & Eye Studio reserve the right to alter, suspend or discontinue any part of the Website (including the listed products) at any time.

It shall be your own responsibility to ensure that any products available through this website meet your specific requirements, please email us with any questions that you may have before making a purchase.


Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this Website, including, but not limited to: business losses, corruption of data or any consequential losses.

Nothing in these Terms and Conditions of Use shall exclude or limit liability for: death or personal injury caused by negligence; fraud; any other liabilities in any way not permitted under the laws of England and Wales.

General Terms & Conditions

The following terms and conditions apply to our individual customers (non-trade). They do not affect your statutory rights. Trade customers can find their Ts and Cs in our downloads section.


Unless otherwise agreed in writing by Hand & Eye Studio, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.


Orders and Payment

Unless otherwise agreed, quotes are valid for 30 days, after which time prices may vary. Please note that a quote does not guarantee the availability of the goods at the eventual time of the order.

Customers in the UK will be charged UK VAT. Customers outside of the UK will not be charged any UK tax (VAT). This includes EU customers from 1st January 2021 (following the end of the Brexit transition period).

For all overseas customers (including in the EU from 1st January 2021), goods are delivered DAP/DDU ie if there are any customs duties or local taxes to pay these will need to be paid by the customer (for EU customers this will include VAT) as the goods are imported. There may also be a fee charged for customs clearance by the shipping company, this varies from country to country.

Please check your invoice carefully as items will be supplied as per this.

We require full payment to confirm your order and begin production.

You have the right to cancel your order and get a full refund at any point in advance of delivery as long as the order does not contain bespoke items (those made to your requested specifications).

Hand & Eye reserve the right to cancel or refuse to accept an order due to erroneous information or payment not being received.

Hand & Eye reserve the right to cancel an order, or part thereof, if a product becomes unavailable. Hand & Eye will refund the relevant amount but will not be liable for any other costs incurred as a result of the unavailability.



Delivery dates given by Hand & Eye Studio are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to, or after the estimated date (after notification to the buyer).

Once dispatched, the delivery/courier company may contact the customer regarding delivery. Any actions that need to be taken from this point to receive delivery must be undertaken by the customer and are not the responsibility of Hand & Eye. For example, providing information and/or payment for customs. If items are sent back to us (due to lack of action, the delivery address being wrong, unoccupied etc) then the return costs plus additional cost to re-send items and any other charges due will be payable by the customer. If the customer cancels the order at this point, then the refund will be made minus any additional costs that have occurred.

Hand & Eye strongly advise that no electricians or contractors be booked to install any goods until such a date that the client is in possession of their order. Hand & Eye Studio will not accept responsibility for any charges in the event that a product is delayed.

Special delivery conditions requested by the buyer should be given at the time of order placement, charges may change accordingly.

Customers should inspect deliveries as quickly as possible for any damage or accidental shortages and let us know within 7 days. After 7 days the goods will be deemed to have been accepted as undamaged by the customer.



Our returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014.

We accept unwanted item returns for a full refund as long as we are notified of the return (by email) within 14 days of delivery. The item(s) must then be returned to us within 14 days of this notification. The cost of the return must be paid by the customer and we must receive the item(s) back in un-installed, un-used and fully re-saleable condition. Once we have received the goods back, Hand & Eye will process the refund within 14 days. Please contact us for info on how to ship our fragile lights to minimise the chance of damage in transit.

Please note that for UK and EU customers we refund outbound shipping costs (but not any special delivery cost requested by the customer) however, for any non-EU customers we will refund the value of the goods but not the shipping (sorry!).



Hand & Eye lights are guaranteed for 2 years from date of delivery. This guarantee does not apply to the ceramic or glass shades once they have been received unbroken by the customer (ie no claim has been made within 7 days of delivery). Hand & Eye will not accept liability for any fault arising from accident, product alteration or product misuse.

Please note that dimming of our lights is possible with compatible third-party components / systems (see individual product specs) but due to variations within these, dimming is not guaranteed by Hand & Eye.

Please note that instructions will be supplied in English, with illustrations.



Claims for in-transit damage and order shortages must be notified to Hand & Eye Studio within 7 days of delivery. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.

Customers must use properly qualified professionals to install Hand & Eye products and it is their responsibility to install these according to local building regulations. Customers outside the UK are responsible for ensuring that the products comply with local regulations.

Hand & Eye will not accept claims for damage resulting from storage by the buyer or for damage and faults resulting from accident, negligence, alteration or misuse after delivery.

Claims for faulty products must be made in writing to Hand & Eye. Proof of purchase will be required.

Photographic evidence and/or returned products may be required when claims are being made.

If products were bought through a retailer and not directly from Hand & Eye then please make claims to that retailer.


Website and Brochures

Our photos on the website and in printed brochures are as accurate as possible. However, please note that our products will have variations due to their natural materials and production processes and that colour may vary due to screen and print quality. Measurements are approximate and can also vary slightly.

The information contained on the Hand & Eye website and printed brochures is for general information purposes only.



The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.



Hand & Eye Studio reserves the right to modify the Terms and Conditions such without notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information.



For any questions please contact: info@handandeyestudio.co.uk or call on 01548 550675


Our company details are:

Hand & Eye Studio Ltd

Registered address: Unit 10 The Butts, Loddiswell, Kingsbridge TQ7 4SL, UK

Company registration number: 7587679

Vat number: GB 198934832